Terms, privacy, and support

Terms of service

Street Food Seeker is a place for mobile food vendors to publish where they will be and when, and for customers to find them. Vendors publish their own schedules. Street Food Seeker lists schedules that vendors publish themselves. Food safety, licensing, permits, pricing, hours actually kept, and everything else about the food is the vendor's responsibility, not ours.

Schedules change and vendors sometimes cannot make it. Check with the vendor if you are travelling a long way.

Vendor subscriptions are $19.99 a year plus tax where applicable, or $49.99 a year plus tax where applicable with compliance record-keeping included, billed yearly. Either plan can be cancelled at any time from the Subscription page in the vendor app, and a vendor can move between the two whenever they like. Cancelling stops the next renewal; the listing stays live for the rest of the period already paid for.

Refunds. Ask within 30 days of a charge and we refund it in full. After 30 days that year isn't refundable, but you can cancel any time to stop the next renewal, and your listing runs to the end of the year you paid for. The window runs from the charge, so it covers a renewal as well as a first payment. Email support@streetfoodseeker.com with the address on your account and roughly when the charge happened.

Privacy

Browsing needs no account. Searching, the map, vendor pages and stop pages all work without signing in, and we do not put an identifier on your device for looking around.

Following a vendor or saving a stop needs one, through a Nolan Media Account, so that your list follows you to a new phone instead of dying with a browser cookie. We store the email address on that account, what you follow, what you have saved, and the alert areas you set.

If you turn on nearby alerts, we store the area you chose — a point and a radius — so we can work out whether a vendor's stop falls inside it. If you allow notifications, we store the subscription your browser gives us so we can send them. Turning notifications off in your browser stops both, and signing out removes that browser's subscription.

Notification content is encrypted end-to-end to your browser, so the push service that relays it cannot read which vendor you follow or where you are.

You can delete your account yourself, at any time, from Your account. It takes effect immediately: what you follow, what you saved, the alert areas you set, every device you registered for notifications, and your email address are all erased, with no holding period and no way to undo it. That deletes your Street Food Seeker account and not your Nolan Media account, which is your sign-in and stays yours — signing in here again would start a new and empty one.

We do not sell anyone's data.

What following a vendor does — and does not — sign you up for

This is the part worth reading, because it is the opposite of how a lot of "follow this business" buttons work.

• Following a vendor does not subscribe you to their marketing.
• Vendors do not receive your email address.
• Vendors do not receive your name, your identity, or any list of who follows them. They see a number, and nothing else.
• Vendors cannot advertise to you through Street Food Seeker. There is no way for a vendor to compose a message, promote an offer, or pay for a notification. The feature does not exist for them to buy.
• Every notification comes from the vendors and the area you chose. We write them ourselves from the published schedule — where a vendor will be, when, and whether that changed.
• We will tell you when a stop is cancelled or materially moved, even though you did not ask for that specific message, because the alternative is letting you drive out to something that is not happening.

If you want more from a vendor than their schedule — offers, a newsletter, their social accounts — follow them there. That is between you and them, and nothing to do with this site.

Support

Email support@streetfoodseeker.com. We reply within 2–3 business days.

Support is by email only — there's no phone line. It helps to include the email address on your account, the link to the vendor or stop you're asking about, what you were trying to do, and the exact wording of any error message. For anything about a charge, roughly when it happened.

For vendors

Everything you publish here — your name, logo, photos, food tags, and every scheduled stop — is public, and that is the point. Do not put anything on a stop that you would not want a stranger to read.

Deleting your account cancels billing immediately and removes you from the map straight away. Your data is held for 90 days in case you change your mind, then erased. More about vendor accounts.

Compliance records

Vendors on the compliance plan can keep their health and fire inspection records here — temperature and cleaning logs, permits, certificates and inspection tags — and email them to an inspector as a single PDF.

None of it is public. Compliance records are not on the map, not on a vendor page, not in search, and not visible to anyone but the vendor who wrote them. They are sent to exactly one place: the email address a vendor types in when they choose to send a report.

We keep them for 7 years, then age them out automatically. That is a ceiling chosen to cover the longest retention any state has been observed to require — it is not advice about what your own health department expects, and we do not check your records against anybody's rules.

A lapsed subscription hides them; it never deletes them. If a vendor drops back to the basic plan or their payment fails, the records stay exactly where they are and come back the moment the plan is active again. A vendor in the middle of a dispute with an inspector does not lose the evidence over a card that expired.

Deleting a vendor account erases the compliance records along with everything else, on the same 90-day hold.

Some of these documents name employees — a food handler certification carries the name of the person who holds it. Those files are stored for the vendor who uploaded them and are only ever shown to that vendor, or sent in a report that vendor chooses to send.